Add Zendesk Chat to the goUrban white-label end-user app to make customer support more efficient
How to enable Zendesk Chat
Get in touch with your Account Manager since the Zendesk Chat feature has an activation fee.
How to configure Zendesk chat
- Go to Apps
- Find Zendesk
- Click Settings
- Add your Zendesk key (See Zendesk)
Configure it further with:
- Offline form: Offline form is an alternative feature to live chat that can be used to contact the business when all agents are unavailable while avoiding missed chats.
- Agent availability: Agent availability is a feature that prevents the visitor from sending messages when there are no agents online. Enabling this feature will prevent your business from getting missed chats.
- Prompt chat: Toggles the flag to either enable or disable the email transcript prompt at the end of a chat that allows end users to request a transcript.
How to add Zendesk Chat in the end-user app
- Go to Settings
- Select App settings
- Click on Menu
- Enable Zendesk
Note
An app ID is not needed here, and following the steps above will allow you to activate it with no further input.
Screenshot
Further information - Zendesk
Please visit the Zendesk knowledge base about the chat functionality for further information.