Please find all the error codes listed below that will be given by the system of goUrban.
What is the structure of an error code?
The error code consists of a general code and an internal suffix separated by a dot.
For example, R102.1 is displayed:
- Then R102 is the general code and .1 is the internal suffix.
- For looking up the error code in the list below, please search for the general code (e.g. R102) without the suffix. Wherever it helps we provide additional information with the internal suffix.
If there is any error code displayed in the app that is not listed here, or the description of the error code is not helping you or the customer understand the situation, please reach out to support@gourban.co and we will gladly help you out!
General / User
U101 password not up to rules
U102 user already exists
U104 user creation failed
U106 user couldn't be found
U107 can't get active user
U109 Chosen authentication method is not supported
U111 Country must be set
U120 You're not allowed to change this data, contact support for this
U130 user data is incomplete -
- U130.2 Either email or phone must be set for the user.
- U130.3 Email is not set for the user.
- U130.4 Phone is not set for the user.
- U130.5 First name is not set for the user.
- U130.6 Last name is not set for the user.
- U130.7 Birth date is not set for the user.
U131 your account has been locked, please contact support
U132 you have not reached the minimum age to use our service
U133 you have passed the maximum age to use our service
U134 you have unpaid invoices, please check your payment
U135 user data is incomplete (street)
U136 user data is incomplete (postcode)
U137 user data is incomplete (city)
U138 user data is incomplete (country)
U139 you have not bought a signup package
U140 email address couldn't be changed
U141 there's already a user with that email
U141.1 -> duplicate email when creating a user by an admin
U141.2 -> duplicate email when adding email sign in to an existing user
U141.3 -> duplicate email when changing own email address
U142 the given email address is invalid
U143 your current balance is too low - please recharge it to ride - Your current balance is too low. Please buy a package to recharge it, to enjoy another ride again! -> This can also be a configuration setting via the dashboard. Check the rental requirements for the branch and vehicle category.
U144 the group is not authorized for rental, please check with the owner
U145 there's already a user with that phone number -> added a phone login to an existing user however the phone number is already in use
U146 you are not allowed to remove chosen sign-in method
U147 you have not added sign-in method you are trying to remove
U148 the balance of this user group is too low, please recharge it to ride
U149 existing user is trying to set phone number to one which already is used
U201 one of two doesn't exist
U202 not allowed to add rental authority
U203 rental authority not found
U204 not allowed to delete rental authority
U205 not allowed to add role assignment
U206 not allowed to delete role assignment
U207 role not found
U208 rental authority already exists
U209 not allowed to rent this vehicle - check if the user has rental authority (accepted terms and conditions) on the branch.
U211 role could not be found
U212 not allowed to add role
U213 role assignment could not be found
U214 not allowed to delete role
U215 this role assignment already exists
U216 user is not assigned required role
U217 not allowed to read roles
U218 not allowed to read permissions
U219 not allowed to update roles
U220 User can't be deleted because of existing rentals
U221 User can't be deleted because of existing invoices
U222 User can't be deleted because of existing issues
U223 You can't delete your own user
U224 You can't delete an already deleted user
U225 Error occurred when deleting user on external services
U226 Oops, be careful! You should never try to delete that user.
Security
SE100 App is not valid. Please update.
Subscriptions
SU100 Subscription with given code already exists
SU101 Subscription with given id does not exist
SU102 Subscription with given id has active references (vouchers/invoices)
SU103 You are already subscribed to given subscription
SU104 You are not subscribed to given subscription
SU105 Subscription is inactive
SU106 At least one subscription benefit must not be null
SU107 You have canceled subscription. Reactivate it or renew manually
SU108 You have already canceled subscription
SU109 Something went wrong. Please try later
SU110 Provided benefits combination is not valid
SU111 Applicable branches must have the same billable branch as subscription
SU112 Both initialPrice and initialIterations must be provided
SU113 Buying subscriptions is not allowed for foreign branches
CV100 Constraint voucher for given user and voucherable does not exist
Access
A100 you are not allowed to request this action
A101 you are not allowed to perform rentals at this location
A102 you are not allowed to perform actions on this rental
A103 you are not allowed to access this file
A104 you are not allowed to perform this action on this booking
A105 you are not allowed to access this file linked to a rental
A106 you are not allowed to access this file linked to a vehicle
A107 you are not allowed to access this file linked to a user
A108 you are not allowed to access this file linked to an issue
Phone verification
U301 phone number already verified
U302 user has no phone number
U303 error sending verification sms
U304 not a valid phone number (in international format)
U305 verification code expired
U306 verification code doesn't match
E-Mail verification
U401 email already verified
U402 error sending verification mail
U404 user with verification code not found
U405 verification code expired
U406 couldn't send password reset link
U407 not a valid verification token
Driving license verification
U501 your driving license is already verified
U502 your driving license is not verified
U503 can't verify driving licenses at the moment
U504 your driving license verification is being processed. Please try again later.
U505 your driving license verification has been rejected. Please try again.
U506 your driving license verification has been set to retry. Please try again.
U508 your driving license verification is being processed. Please try again later.
U509 your driving license verification needs additional processing. Please contact customer support.
U510 your driving license is expired. Please verify again.
U511 your driving license verification is being processed. Please try again later.
U512 you don't have the required type of driving license
U530 verifications couldn't be loaded
U531 media couldn't be loaded
Terms and Conditions
U601 you haven't agreed to the terms and conditions yet.
U602 you haven't agreed to the latest terms and conditions yet.
U603 you cannot accept terms and conditions for non existing branch
U604 you cannot accept invalid terms and conditions for this branch
U605 you cannot accept terms and conditions for this branch without rental authority
U606 terms and conditions couldn't be found
Manual verification
U702 your address is not verified
U704 your address verification is being processed. Please try again later.
U705 your address verification has been rejected. Please try again.
U706 your address verification has been set to retry. Please try again.
User Group
UG100 user group not found
UG101 this email is already in use
UG101.1 -> duplicate email when creating user group
UG101.2 -> duplicate email when updating user group
UG102 user group creation failed
UG103 no member found with given referralCode
UG104 supply at least and at most one identifier
UG105 user group request not found
UG106 user group request update state is invalid
UG107 user group request not in updatable state
UG108 there is already another request active for this group and user
UG109 user is already a member of this group
UG110 membership has been suspended, please contact the owner of the group
UG111 You have reached maximum number of group memberships
UGA100 Unexpected error from Gaiyo.
UGA101 Gaiyo account must be connected first!
UGA102 Sorry, this feature is currently not enabled for Gaiyo payments.
UGA103 You are not allowed to rent using Gaiyo while having unsettled balance.
UGA104 Gaiyo is currently disabled. Please try again.
UGA105 You have already connected Gaiyo.
UGA106 You have already connected social login.
UES100 Renting through external service is temporarily unavailable. Please use native app, or try again.
UES101 Booking through external service is temporarily unavailable. Please use native app, or try again.
Branches & Rental requirements
U800 The chosen vehicle category is not configured on this branch.
U802 This branch is not completely configured
- U802.1 - The billable branch is not created, assigned or wrongly configured for this branch. Please check the affected branch itself and the respective billable branch
- U802.2 - There is an End Rental Requirement of NOT_IN_PROHIBITED_AREA, but no prohibited area is created in this branch. Create a prohibited area to resolve the issue.
- U802.3 - The business area is not created for the affected branch. Please create a business area to resolve the issue.
- U802.4 - The opening hours of the affected branch are not set. Please enter the opening hours on the branch to resolve the issue.
U803 Branch has cyclic parent configuration
B203 you are not allowed to modify this branch
B204 only currency codes from ISO 4217 are accepted
B206 this request is only allowed for non billable branches
B207 this request is only allowed for billable branches
B208 no branch exists which contains the position
B300 can only pick up booking in state BOOKED or APPROVED
B301 The chosen booking is already associated with a rental.
B404 branch not found
B400 Branch with given id has active references
Notes
N404 note not found
Payment
P101 can't get payment sources
P102 no payment profiles found
P103 payment profile not found
P104 no payment source added or package bought
P105 no package bought
P113 can't delete default payment source
P112 can't delete payment source
P120 can't add payment source
P121 another account is already using this credit card
P123 can't change default payment source
P125 credit card can't be verified, please use another method of payment
P126 your credit card can't be verified currently
P127 can't deduct signup fee
P128 sorry, we can't offer you SEPA as a payment method, please use credit card
P130 can't charge payment method
P140 can't get status of charge
P150 payment can't be retried
P160 charge can't be cancelled
P170 payment couldn't be started, please try again later
P171 payment could not be initiated, the given method is not supported
P172 payment service provider apaya is not available
P173 payment failed to initiate
P180 payment couldn't be refunded
P190 payment method is not available
P200 3ds is not supported on fund availability check
P201 failed to finish 3ds payment
P202 no 3ds session for this id found
P300 selected price calc is not configured - no price calculation is configured for the category and branch defined by the rental
P404 payment couldn't be found
P405 Authorization charge unsuccessful
Rental
R102 you've already got an active rental
R103 The same vehicle can be rented only once within 5 minutes after ending a rental on it
R105 We are in hibernation! Stay tuned for next spring!
R106 We are currently in maintenance mode, please check again later.
R107 operation not allowed on this vehicle - The vehicle is not in rentalState=AVAILABLE (vehicle is in DRIVING/PARKING state)
R108.X Rental operation not allowed on this vehicle because it is Out Of Order. The number after the dot explains what the OOO Service State of the vehicle was.
- R108.3 - Vehicle was in OOO Service State ‘Collect’
- R108.4 - Vehicle was in OOO Service State ‘Service on site’
- R108.5 - Vehicle was in OOO Service State ‘Service workshop’
- R108.6 - Vehicle was in OOO Service State ‘Service external’
- R108.7 - Vehicle was in OOO Service State ‘Replace’
- R108.8 - Vehicle was in OOO Service State ‘Impounded’
- R108.9 - Vehicle was in OOO Service State ‘Lost’
- R108.10 - Vehicle was in OOO Service State ‘Retired’
- R108.11 - Vehicle was in OOO Service State ‘Other’
- R108.12 - Vehicle was in OOO Service State ‘Ready for deployment’
R109 no vehicle was defined - There was no id nor code supplied to define what vehicle the rental should be created on
R110 use vehicleId OR code, not both - both identifiers id and code of a vehicle were supplied. This is not valid. only one identifier can be supplied at a time
R111 state of rental is not reserved - rental cannot be cancelled because it is not in reservation state
R112 code does not match reserved vehicle - The code supplied for the rental operation does not match the vehicle that is assigned to the rental the operation is to be executed on. It can be, that you have a reservation ongoing while scanning another vehicle. This is a user mistake.
R113 operation not allowed on this vehicle - Vehicle can only be located in AVAILABLE/RESERVATION/DELIVERD state. (not in DRIVING/PARKING state)
R114 operation not allowed on this vehicle - The vehicle is not in a valid serviceState (OPERATIONAL)
R120 rental has already been started
R121 cannot perform operation on non active rental
R122 cannot perform open tailbox for rental which is not active or is ended more than 5min ago
R123 cannot perform operation on a rental which is not active or reservation
R124 cannot renew reservation on rental which is not in reservation
R125 cannot renew reservation on an expired reservation
R130
R131 rental must be ended inside the business area
R132 could not determine if vehicle is inside business area
R133 vehicle must be plugged to power outlet to end the rental
R134 could not start rental with given starting state
R135 please close the tailbox to end the rental
R136 please close the tailbox to switch rental to parking
R137 no position provided, please allow access to your location
R138 Could not create rental, please try again.
R139 Switch to parking is not possible with the given vehicle
R140 you are not in range to reserve vehicle
R141 only startRentalState of ACTIVE or RESERVATION is allowed
R142 could not determine if vehicle is inside a prohibited area
R143 vehicle cannot be turned off inside the prohibited area
R144 admin can only create active rental for user
R145 switch to park failed, vehicle could not be stopped
R146 you are not in range to start rental
R147 helmets needs to be plugged in
R151 ignition must be turned off to park the vehicle
R153 all doors must be closed to park the vehicle
R170 communication failure with vehicle during reservation of rental - The rental could not be created because of an error in the communication from the system to the vehicle.
R171 communication failure with vehicle during cancellation of rental - The rental could not be cancelled because of an error in the communication from the system to the vehicle.
R172 communication failure with vehicle during opening of tailbox - The tailbox could not be opened because of an error in the communication from the system to the vehicle.
R173 failed to start rental - The rental could not be started because of an error in the communication from the system to the vehicle.
- .1 = general error (e.g. can happen when a vehicle is offline)
- .2 = operation in progress
- .3 = time out (vehicle didn’t respond in time)
- .5 = error with getting the status of a vehicle
- .6 = operation unsuccessful
- .7 = device not found (on DeviceCloud, usually due to misconfiguration)
- .8 = device not connected
- .9 = operation unsuccessful (usually means the vehicle is refusing to fulfill the action)
R174 Could not end the rental, please try again - The rental could not be ended because of an error in the communication from the system to the vehicle.
- .2 = operation in progress
- .3 = time out (vehicle didn’t respond in time)
- .5 = error with getting the status of a vehicle
- .6 = operation unsuccessful
- .7 = device not found (on DeviceCloud, usually due to misconfiguration)
- .8 = device not connected
- .9 = operation unsuccessful (usually means the vehicle is refusing to fulfill the action)
R175 communication failure with vehicle during switch to drive - The rental could not be switched to driving because of an error in the communication from the system to the vehicle.
- .2 = operation in progress
- .3 = time out (vehicle didn’t respond in time)
- .5 = error with getting the status of a vehicle
- .6 = operation unsuccessful
- .7 = device not found (on DeviceCloud, usually due to misconfiguration)
- .8 = device not connected
- .9 = operation unsuccessful (usually means the vehicle is refusing to fulfill the action)
R176 communication failure with vehicle during switch to park - The rental could not be switched to parking because of an error in the communication from the system to the vehicle.
R177 execution of other command in progress
R180 vehicle is in illegal state for operation - The rental could not be created because vehicle is not in serviceState=OPERATIONAL (vehicle is in LOW_SOC/CRITICAL_SOC/OUT_OF_ORDER/RETIRED state)
R181 vehicle is in illegal state for operation - The rental could not be started because vehicle is not in serviceState=OPERATIONAL or LOW_SOC (vehicle is in CRITICAL_SOC/OUT_OF_ORDER/RETIRED state)
R150 could not get latest rental phase
R160 no rental found with given id
R210 could not calculate times or price for rental
R220 cannot perform admin switch to park on rental
R221 cannot perform admin switch to drive on rental
R222 cannot perform admin start on a rental
R223 cannot perform admin operation on a rental which is not active or reservation
R224 cannot perform admin operation on non active rental
R225 cannot admin renew reservation on rental which is not in reservation
R226 rental end time cannot be before rental start time
R227 submit feedback only allowed for rental owner
R228 invalid rental state for feedback submit
R229 rental already contains a feedback
R232 could not determine for admin if vehicle is inside business area. set ignoreBusinessArea to true for overriding
R231 rental must be ended inside the business area by admin. set ignoreBusinessArea to true for overriding
R233 vehicle is moving. ending a rental with a moving vehicle is not possible
R234 end rental failed, vehicle couldn't be stopped
R235 end rental failed, vehicle is in unknown state, please contact customer support. - The Error R235 occurs, when after stopping the vehicle, the status returned by the external API (e.g. NIU) still shows the vehicles as being turned on. So when ending the rental, we stop the vehicle and check status of that vehicle again afterwards, and if it is still being on that ERROR is returned.
R236 rental can only be updated in reservation state
R237 you do not have the permission to update this rental
R238 this branch is not configured to support rentals
R239 reservation can only be bought during reservation mode
R240 you have run out of free reservation time
R241 business rentals have to have a user group defined
R242 Rental can't be created outside of business hours.
R244 Invalid combination of type and source
R245 You can't use additions with chosen rental type
R246 Unable to realize requested actions, please contact customer support.
R247 Unable to realize requested actions, please contact customer support.
R248 Failed to reserve money deposit to start rental
R249 Release of money deposit failed
R250 No active money deposit could be found for this rental
R251 No active money deposit could be found with this id
R252 The selected deposit is not ACTIVE
R256 an operation is already running on this rental, please wait a little
R261 - Vehicle must be off for this operation to succeed
Rental Addition
RA100 Rental addition not found
RA101 Rental addition with given code already exists
RA102 Rental addition with given id has active references (rentals)
RO100 Routing has not been properly set up
RO101 Failed to communicate with external routing service
RO102 rate limit exceeded
RO103 route optimization processing error
RR100 Radar not found
RR101 You already have an active radar
RR102 Maximum radius has been exceeded
RW100 code already in use
RW101 this reward has already been used
RW102 rebate or value benefit has to be supplied
RW103 invalid combination of benefits supplied
RW404 reward could not be found
Registration/Login
RL100 - Rate limit reached, please wait a little - After 3 initial tries, users will have to wait 120s to be able to try again
Booking
S103 The start time of a booking has to be in the future.
S104 cannot create booking this close to starting time
S105 this booking cannot be canceled
S106 no booking found with given id
S107 cannot cancel booking this close to starting time
S108 booking can not be updated in this state
S109 time is too close to rental for update
S110 This vehicle is already booked
S111 booking should start within opening hours
S112 booking should end within opening hours
S114 no booking found the vehicle could be delivered to
S117 end time must be after start time
S118 maximum rental time exceeded
S119 no vehicles are available at the chosen time
S120 You already have a booking in this time frame
S121 There are currently no vehicles available
S122 You are outside of the pick up time frame
S123 The booking can currently not be picked up.
S124 This branch is not configured to handle bookings.
S125 branch is not configured to support variable location bookings
S126 vehicle is not in proper state for delivery
S127 vehicle is too far away from booked location
S128 vehicles soc it too low for booked location
S129 it is too early/late to deliver this vehicle to the booking
S130 vehicle is of the wrong category for booking delivery
S131 vehicle is on the wrong branch for booking delivery
S132 booking is of wrong type
S133 booking is misconfigured
S134 supply either branch or position not both
S135 incomplete location supplied
S137 the selected end station is not available
S138 wrong booking state is provided
S139 rejection reason needs to be provided when rejecting booking
S140 booking is already processed
S141 you are not in range to check in
S142 this booking is in the wrong state for check in
S143 you are outside of the check in time frame
Vehicle & Communication
V202 vehicle couldn't be found
V203 can not update status to RETIRED, use call retireVehicle for this
V204 can not update status to OPERATIONAL for vehicle without IoT module - The vehicle has no IoT module connected. Please check if the battery is charged, the IoT is linked in the dashboard to a vehicle and has a good reception (preferably outside).
V210 status of vehicle could not be updated
V211 could not open tailbox of vehicle - The tailbox could not be opened because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V212 could not start vehicle - The vehicle could not be started because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V213 could not stop vehicle - The vehicle could not be stopped because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V214 could not switch on alarm for vehicle - The alarm could not be turned on because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V215 could not switch off alarm for vehicle - The alarm could not be turned off because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V216 branch is not configured correctly to find available vehicle - No booking settings are defined for the branch of the vehicle.
V217 could not find available vehicle for pickup - No online vehicle could be found for that branch and vehicle category. This means the is-online check failed for all available vehicles for that branch and vehicle category.
V218 could not locate vehicle - The vehicle could not be located because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V219 could not open saddle of vehicle - The saddle of the vehicle could not be opened because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V220 could not send custom command to vehicle - The custom command could not be sent to that vehicle because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V222 could not set speed of vehicle - The maximum speed could not be set for that vehicle because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V223 found duplicate license plate
V224 found duplicate code
V225 could not reboot vehicle - The vehicle could not be rebooted because of an error in the communication from the system to the vehicle. This can be bad reception, temporary IoT issues, wiring issues or SIM card problems.
V226 found duplicate VIN
V404 vehicle couldn't be found
V405 vehicle is in an active rental session
V406 only one vehicle identifier can be set
V407 this action is not possible on this vehicle type
V408 the requested action failed - There is no connection between the vehicle and the server. This can be a network issue, the vehicle could be parked in a shielded place or the IoT is offline
V409 vehicle damage not found
V410 User not allowed to submit vehicle damage
V411 This vehicle is not configured to record damages
V412 The given part is not valid on the given vehicle
V413 All mandatory core vehicle property fields should be set for the given vehicle - A common issue when receiving this error is, that approach and leave commands are not setup for the respective vehicle category. Therefore, this issue usually appears when using the service app.
V415 Chosen vehicle is currently unavailable
V416 Vehicle already has a module associated
V417 Module you are trying to associate is retired
V418 Vehicle already has the same module you are trying to associate
V419 Module you are trying to associate is not ready
V420 Applicable maintenance settings are not configured
V421 Provided setting is not supported for chosen vehicle
V422 Provided setting is not configured
V423 Type of provided parameter is not correct
Vouchers
VA100 Voucherable not found
VA101 Not allowed combination of validity constraints
VA102 Validity date is in the past
VA103 Validity period or time unit is missing
VA104 All benefits are null
VA105 Provided benefits combination is not valid
VA106 Voucherable with given code already exists
W101 voucher not found
W103 this voucher is not valid at this location
W105 voucher has already been used
W113 this promotion is not valid at this location
W115 promotion is not valid at this time
W117 promotion has already been used
W118 you're not allowed to use this promotion
W120 please complete verification before using a referral code
W121 you can't use a referral twice
W122 you can't use a referral code when you already have rentals
W123 you can't refer yourself 😉
W124 promotion's max redeem limit already reached
W125 you already bought a signup package or used a signup promotion
W126 geo fence promotion can't be redeem manually
W127 branch is not defined for voucher
W128 you must have at least one successful ride with us
W129 you cannot buy initial package as you already bought a non-initial package
W130 voucher is not active
W131 referrer must have at least one successful ride with us
W132 Not allowed combination of validity constraints
W133 Voucher validity date has expired
W134 Validity period or time unit is missing
W135 You cannot create voucher with validity date until in the past
Packages and Invoicing
I101 package couldn't be bought
I103 package couldn't be bought
I105 package couldn't be paid
- I105.1 - When user tries to buy a package
- I105.2 - When settlement invoice could not be created because of failed payment
- I105.3 - 3DS was triggered on balance settlement
- I105.4 - 3DS was triggered on package buy but setting doesn't allow for 3DS confirmation
I110 Can't create reservation on credit card
I120 Fine already has an invoice
I121 User not notified yet
I122 Invoice not open, can't add line item
I130 No invoice available yet
I131 Invoice type mismatch
I132 Invoice already billed
I140 No refund allowed due to state of invoice
I141 Refund amount higher than invoice amount
- I141.1 - single refund amount is higher than invoice gross price
- I141.2 -line item refund amount is higher than line item price
- I141.3 - line item refund combined with existing refunds is higher than line item price
I142 Refund amount higher than remaining payment
I143 This type of payment can't be refunded
I150 subscription couldn't be bought
I151 subscription couldn't be paid
- I151.1 - Payment error when trying to renew subscription
- I151.2 - 3DS was triggered on automated subscription renewal
I404 No invoice found
- I404.1 - get invoice was triggered on InvoiceServiceNone (configuration issue)
- I404.2 -no invoice with given id exists for getInvoice request
I405 No line item of invoice found
Balance
J404 no balance found
J100 can't charge a positive balance
J101 balance settlement failed
J102 supply either balanceId OR branchId
J103 the user doesn't have a default payment source
J104 the selected balance is currently being charged
J105 Must select branch OR vehicle, not both, not none
J106 cannot delete balances created by the system
J107 only the owner of a balance can delete it
J108 only a balance that has never been used can be deleted
J109 only balance owner can give access
J110 only balance owner can view access
J111 only balance owner can revoke access
J112 failed to set default balance
J113 can't use balance from another billable branch
Fines
F101 Rental not found
F103 User already notified of fine
F404 Issue not found
F405 Comment for issue not found
F202 You can only add an invoice to an issue that has an affected user
F203 Create invoice first
F204 The linked deposit is too small to cover this invoice
F205 There was an error billing the invoice
F201 No rental, vehicle or branch given
F301 You may only add files to your own comments
F303 File couldn't be uploaded
Generic API error
G100 Empty request body
Message resources
M101 Message for given settings already exists
M102 Given code is reserved for system operations
M404 Message not found
Module
MO100 Module with given externalId already exists
MO101 Module with given name already exists
MO102 Module with given iccid already exists
MO103 Module does not exist
MO104 Module can only be updated from retired to unassigned
MO105 You must provide externalId or id of a module
MO106 You can't provide both externalId and id of a module
MO107 Can't assign a modules which is already assigned to another vehicle
MO108 Module with given macAddress already exists
MO109 Module is already retired
MO110 Module is retired
Notification Hub
H100 Failed to resolve message content.
H101 Undefined message template.
H102 Failed to send notification - missing user info.
H103 No successful deliveries for any of the targeted recipients/topics and notification channels.
H104 Failed sending OneSignal PUSH notification - received error from the OneSignal API
H105 No OneSignal subscriptions found for recipient
H107 OneSignal device doesn't exist
H108 No OneSignal devices successfully updated
H109 Failed to create OneSignal email subscription
H110 OneSignal feature not enabled
File Service
L303 File couldn't be uploaded
L404 File could not be found
L405 File size must be less or equal to 2MB
L406 File content type must be provided
Constraint Packages & Vouchers
C101 package not found
C102 Other package with that code already exists
C103 Not allowed to update package branch and code
C104 Cannot buy package - max redeem limit has already been reached
C105 Cannot update package branch to a non billable branch
C106 Cannot buy package - redeem limit by user has already been reached
C107 Validity period or time unit is missing
C108 Only constraint package can be limited for branches and vehicle categories
C109 Applicable branches must have the same billable branch as package
C110 Buying packages is not allowed for foreign branches
C400 Failed to delete category, still in use.
C404 category not found
C405 Vehicle category has cyclic parent configuration
C406 Vehicle category with the same name already exists
Vehicle Commands
VC100 Process execution type not supported for provided command
VC101 Return type not supported for provided command and process execution type
VC102 Vehicle command already exists for given type and custom command name
VC103 Vehicle command not found
VC401 Named parameter(s) missing
VC402 Custom command name should not be null
VC403 Error occurred while executing command
VC404 Vehicle type, custom command template, and custom command name must not be null
VC405 Vehicle type, custom command template, named parameters and custom command name must be null
VC406 All variables present in command template between curly brackets must exist in named parameters
VC407 async' process execution can only be combined with 'none' return type
VC408 Named parameters must be null or empty because command has no named parameters
VC409 Named parameters must not be null or empty because command has named parameters
VC410 Number of named parameters don't match number of named parameters in command
VC411 Type of provided name parameter is not correct
VC412 Named parameters should be null when command template has no variables between curly brackets
VC413 Named parameters must have only variables present in command template between curly brackets
VC414 Named parameters and custom command template must be null
VC415 You are not allowed to perform this action on predefined command
VC416 Vehicle does not have module associated
VC417 Vehicle command not supported for this vehicle type
VC418 User does not have the permissions to execute a vehicle action on the branch
Promotions
T100 Promotion not found
T101 can't create promotion on a not billable branch
T103 can't use this code for a promotion, already taken
T110 Not allowed to update promotion branch and code
T111 Invalid start and end time values
T112 Promotions type mismatch
T113 Area for geo-fence-promotion must not be empty
T114 Duration, weekdays and recurrence start time of geo-fence-promotion must not be empty
T115 Show in user app must not be null.
T116 Combination of geo-fence-promotion types is not allowed
Tasks
T102 Invalid recurrence condition
T104 Task object error
T105 Invalid task data
T106 Task not found
T107 Recurring task not found
T108 Task template not found
T109 Invalid state or action for current state of object
Tags
T120 Annotation not found
T121 Tag in use
T123 Duplicate tag name
T124 Annotation type is not supported
Tutorials
T300 Tutorial not found
T301 Slide not found
E101 event could not be published
E102 the given entity type is invalid
X001 Not implemented yet.
X002 no authorization header
X003 invalid bearer in authorization header
Authentication & Authorization
A201 user creation failed
A202 email address couldn't be changed
A205 couldn't delete user
A206 can't get active user
A207 error sending sms
A208 authentication ids mismatch
A209 couldn't sent verify email link
A210 couldn't verify email
A211 couldn't issue sms code
A212 couldn't get user refresh tokens
A213 couldn't invalidate user refresh token(s)
A214 couldn't create API client
AUTH001 http message not readable
AUTH002 access is denied
AUTH003 internal server error, sorry
AUTH004 error with constructing private key
AUTH051 tenant doesn't exist
AUTH052 user doesn't exist
AUTH053 tenant is not allowed to update this user
AUTH101 email or password don't match
AUTH102 phone number or sms code don't match
AUTH103 sms code has expired
AUTH104 refresh token has expired
AUTH105 user with that password code doesn't exist
AUTH106 reset password code has expired
AUTH107 bad phone number format
AUTH108 user is temporarily blocked. Please try again later
AUTH109 user is temporarily blocked. Please try again later
AUTH110 user is rejected from phone sign in after repeated failures
AUTH111 user is rejected from email sign in after repeated failures
AUTH112 user is blocked from email sign in after repeated failures
AUTH113 user is blocked from phone sign in after repeated failures
AUTH114 email sign in method not added
AUTH115 phone sign in method not enabled
AUTH116 social sign in method not enabled
AUTH201 email already in use -> when signing up with email and the email is used already
AUTH202 user with that email doesn't exist
AUTH203 SMS code is still valid, please use the code you got
AUTH204 social login is already in use -> the user already exists but is trying to sign up
AUTH205 social login not valid
AUTH206 phone number already in use -> when signing up with phone number and the phone number is used already
AUTH207 email mismatch
AUTH208 multiple sign in methods are forbidden
AUTH209 social login type not supported
AUTH210 api client doesn't exist
AUTH212 phone number not set
AUTH214 email sign in method already added
AUTH215 phone sign in method already added
AUTH216 sign in method not enabled
AUTH217 unknown Scope
Stations error codes
SA101 station not found
Settings error codes
ST101 setting not found
ST102 duplicate key&area pair for setting
ST103 unique value for key & SHARED area exists
ST201 setting validation failed
ST202 invalid setting configuration
ST203 setting not configured - rental requirements for the specific vehicle category are not configured
ST204 Setting invalid, as type has been deleted in the past
ST205 Setting invalid, as type value is not associated with a known type
ST206 Value must not be null when type is provided
Signup, referral
SR100 Signup/referral not found
Device cloud error codes
DC001 scooter communication problem
DC004 command execution timed out
DC102 scooter is already processing a command, pls try again later
DC103 the command is not supported by that device
DEB100 One Signal sync is already running
Other errors
Error 0003 Requested resource is currently in use. - Someone else is trying to update the same data, user or driving license etc. at the same time as you are. Please try to repeat this operation as this usually fixes the issue.
Error 0017 TypeMismatch - please logout and login as this fixes the issue.
A lot of riders are enjoying our service at the moment.
Please try again in a few seconds. - This situation happens when a lot of users try to access the application from the same area or the same IP address. Then the system recognizes this as a DDoS attack and prevents users from entering the application for security reasons. After a couple of minutes, the user should try accessing the application again.